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Make the most of our comprehensive user manuals to start TeamViewer off the right way.

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How TeamViewer Works: A Complete Guide

TeamViewer is a fast and secure all-in-one solution for gaining access to computers and networks remotely. With a range of powerful remote access features that make light work of remote control, meetings and maintaining a cloud-based service desk, there is a host of resources showing you exactly how to harness the full power of TeamViewer. With helpful user manuals, first step documents and general how-to guides available, you will learn exactly how to use TeamViewer to the fullest. Whether using the all-in-one solution as an IT department or a managed service provider, intuitive functions such as Wake-on-LAN, unattended access and ticket assigning are all at your disposal.

Any app or other process that's running on your Mac could also be keeping your Mac awake. Check the Energy Saver pane of Activity Monitor to identify apps that need your Mac to be awake. If 'Yes' appears in the Preventing Sleep column for an app, your Mac won't automatically sleep while the app is running. Check your Energy Saver settings as described above, and be aware that your Mac won't automatically go to sleep unless it's inactive: The same network activities that can wake your Mac can also keep your Mac from sleeping.; Any app or other process that's running on.

The initial TeamViewer setup couldn’t be easier: simply install the software, indicate whether you want to use it for commercial or private use, create a name and password for your computer, and make note of it for future reference. Once the installation process is complete, you will then be taken to the main TeamViewer interface, which is divided up into two tabs: remote control and meeting. From here, you can navigate to the various features outlined below.

How to Set Up TeamViewer Remote Control

In order to make a start with TeamViewer’s remote control functions, navigate to the Remote Control tab of the main interface. Here, you will find your TeamViewer ID and your temporary password, which you can change at any point. With this information, you can allow a partner remote control of your computer.

In order to do this in reverse and control another computer remotely, you simply enter the partner computer ID and choose between various connection modes such as remote control, file transfer or VPN. Additionally, as soon as one or more remote connections have been established, each session will be displayed in the title bar of the Remote Control window. For more information on how to establish a remote control connection, see the TeamViewer
manual for remote control.

TeamViewer Guide to Meeting

The other section of your main TeamViewer interface is the second tab labelled Meeting. This section is divided up into two main areas: host meetings and join meetings. In order to start a TeamViewer meeting, choose between the following options: a presentation, a video call or a phone call. You can also schedule and manage meetings from here.

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When joining a meeting, enter your name and the meeting ID, which you will receive from the person inviting you to the meeting. Alternatively, you may receive an invitation message with a link that will automatically connect you to the meeting. Some meetings may require a password, depending on the preferences of the initiator of the meeting. For more information on how to navigate the meeting tab of your interface, see the TeamViewer manual for meetings.

TeamViewer: Getting Started with Its Comprehensive Features

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From within the intuitive and easy-to-use TeamViewer interface, a wealth of different features are at your fingertips. The remote control section of the dashboard is the entryway to various device management options such as Wake-On-LAN or unattended access – for which we have in depth user manuals. Known for its cross compatibility options, many users may take advantage of mobile connections, and TeamViewer’s step-by-step guide to accessing computers from a mobile device.

The Meetings area of the interface offers you the chance to start and host instant meetings with colleagues or clients and is ideal for taking a look at collaborative projects together. For meetings planned in advance, TeamViewer provides a scheduling function which allows you to set up TeamViewer meetings with various participants and arrange a date and time that best suits you – the time or day of scheduled meetings can be changed at any point.

How to Use TeamViewer servicecamp

TeamViewer servicecamp is a seamlessly integrated service desk solution that is ideal for IT technicians and managed service providers. The cloud-based platform enables you to provide customer service management alongside remote tech support. As well as automating certain tasks, servicecamp allows you to add staff, create inboxes, assign tickets, and create and sort topics. Using TeamViewer’s multifunctional capabilities and servicecamp’s smooth service management means a more attentive technical support experience for your customers, better streamlined processes for your employees, and greater overall productivity for your business. Combine all this with TeamViewer Remote Management, our comprehensive IT management tool for a long-term and proactive approach to IT support, and you have yourself a winning formula.

• Manual for remote control

  All details about how to use TeamViewer for remote control

• Manual for Management Console

  All details about how to use the TeamViewer Management Console

• Manual for TeamViewer Remote Management

  All details about TeamViewer Remote Management

• Manual for meetings

  All details about how to use TeamViewer for meetings

• Manual for Wake-on-LAN

  All information about how to configure Wake-on-LAN with TeamViewer

First Steps

Select an application case, and we’ll show you how you can establish a connection in three easy steps

• Spontaneous Support

  Control the computer of a partner as if you were sitting right in front of it

• Instant meetings

  Instant online meetings with several participants

• Computers & Contacts

  Manage your computers and contacts conveniently and connect to them with a click

• Unattended Access

  Control unattended computers/servers or set up your home office

• Schedule meetings

  Schedule and host online meetings

• iPhone / iPod touch / iPad / Android / Windows Phone 8

  Control remote computers from your mobile device

• Add staff

  Add staff agents to your common inbox

• Change website URL

  Change the URL that was created based upon your email address.

• Assign tickets

  Assign tickets to other staff agents

• Create inboxes

  Set up inboxes for service request emails

• Use topics

  Create and sort tickets into topics

• Support via TeamViewer

  Manage your customers and provide support via TeamViewer

TeamViewer Software Lifecycle Policy

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Guidelines on product support and servicing

• TeamViewer Subscription Lifecycle Policy

  Guidelines on product support and servicing

The software described can be downloaded free of charge: Download

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If your Mac goes to sleep unexpectedly

Make sure that Energy Saver is set up the way you want: choose Apple () menu > System Preferences, then click Energy Saver. Adjust one or more of the following controls to affect when your Mac goes to sleep. Some of these controls might not be available on your Mac.

• 'Turn display off after' slider
• 'Display sleep' slider
• 'Computer sleep' slider
  If a slider is set to 'Never,' sleep is disabled for that feature.
• Schedule button

Make sure that you aren't putting your Mac to sleep accidentally:

• Pressing the power button can put your Mac to sleep.
• Moving your mouse pointer to a hot corner can put your Mac to sleep, depending on your Mission Control settings. Choose Apple menu > System Preferences, then click Mission Control. Click the Hot Corners button, then see if any of the corners are set to 'Put Display to Sleep.'
• Using magnets near your Mac notebook can put your Mac to sleep.

If your Mac doesn't go to sleep when you expect

Check your Energy Saver settings as described above, and be aware that your Mac won't automatically go to sleep unless it's inactive:

• The same network activities that can wake your Mac can also keep your Mac from sleeping.
• Any app or other process that's running on your Mac could also be keeping your Mac awake. Check the Energy Saver pane of Activity Monitor to identify apps that need your Mac to be awake. If 'Yes' appears in the Preventing Sleep column for an app, your Mac won't automatically sleep while the app is running. Other apps prevent sleep only when doing certain things, such playing music or video, printing, or downloading files.

If you started from macOS Recovery on a Mac notebook, automatic sleep is disabled as long as the Mac is using AC power.

If your Mac wakes unexpectedly

Your Mac might wake for these activities:

• Network activity that uses the Wake on Demand feature. Examples of network activity include iTunes sharing, photo sharing, printer sharing, file sharing, and using Back to My Mac.*
• Enhanced notifications from FaceTime, Messages, and other apps and services.
• Bluetooth activity. To prevent Bluetooth devices from waking your Mac, choose Apple menu > System Preferences, then click Bluetooth. Click the Advanced Button, then deselect 'Allow Bluetooth devices to wake this computer.'

Out Mac To Sleep And Can't Use Teamviewer Online

If you have a MacBook Pro (2016 or later) or MacBook (Retina, 12-inch, 2017), note that these models are designed to start up when you open their lids or connect them to power.

*As of July 1, 2019, Back to My Mac service is no longer available.

If your Mac doesn't wake when you expect

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Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

• Your screen brightness might be turned down.
• If you're using an external display, your display might be turned off.
• Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
• Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.

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If the previous steps don't work

These additional steps may help identify or resolve the issue:

• Reset the SMC.
• Reset NVRAM.
• Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
• Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.
• Try to isolate the issue by using another user account.

If you still see the issue, contact Apple Support.

FaceTime is not available in all countries or regions.